Terms & Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy to the
shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details
that are needed to complete the order. We also offer our customers a choice of secure transaction processors,
Paypal and Nochex. Card holders with an existing Paypal account may find it quicker to use Paypal, however,
both card processors offer the same level of service and security.
We accept all major Credit and Debit cards including Visa and MasterCard. We also accept payment by Cheque,
Bank Transfer (BACS), or Paypal invoice. Please contact us separately by either telephone or email, advising us
of your requirements and we will be pleased to provide the necessary payment details.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct
When email confirmation of your order is received from us, it confirms that we have received your order.
However, it does not indicate that a contract exists between us. We will indicate acceptance of your order, and
hence a contract between us, when we send you an invoice. We have included this term to protect us in the case
that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to
supply a particular product for some reason. In the case of a change of price, we will always contact you first to
ensure that the price is acceptable.
Using Our Website
This web site is owned and operated by The Dye Shop.
When registering as a customer and logging in please ensure that the information you provide is complete and
accurate. By using this website, you agree not to give a false name or register as someone else.
The Dye Shop reserves the right to modify or withdraw any part of the website without prior warning.
Whilst The Dye Shop takes reasonable care to provide clear, accurate product information, it is the customer’s
responsibility to ensure that the products purchased are suitable for their intended use. Colour charts that appear
on our website are designed to give a best indication of shade only. Since computer monitors vary in how colours
are displayed, it is not possible to guarantee the colour accuracy of the image as seen by the customer. Colour
products are purchased at the customer’s risk, and it is the customer’s responsibility to pay return postage for
unused products should they not be appropriate for his or her requirements. Please see our Returns Policy for
Shipping and Handling
Shipping and Handling is Free of charge on All Orders!
For further information on delivery times please read our Delivery Schedule below.
We start processing your order without delay and will normally send it to you by same day dispatch if ordered by
1pm. UK orders are usually received within 2-3 business days following dispatch. Mainland European and
Southern Ireland orders are sent by International Standard mail and are generally received in under 7 days.
Worldwide orders to destinations outside the UK, Southern Ireland, or mainland Europe, are normally sent by
International Economy mail unless otherwise agreed.
You must inform us within seven working days of receipt if the goods are lost or damaged in transit so that we
can make a prompt claim against the delivery company and correct the problem. It is the responsibility of the
customer to provide the correct delivery address. Undelivered goods which are correctly addressed are assumed
lost after 30 days following dispatch, at which time a full refund will be paid. Please quote your order number in
The Dye Shop, its employees, and carriers are not responsible for any additional loss or damage beyond the
value of the ordered products of any kind sustained by any person as a result of purchasing its products.
Please note that we are not VAT registered and therefore no VAT is charged. Deliveries to destinations outside of
the European Union may also be subject to import tariffs and/or duty. The customer is responsible for paying
these charges in the destination countries where they are made.
Credit Card Security
When you place an order with us you will automatically be transferred to the secure server of one of our
transaction processing partners, Paypal & Nochex. Credit card numbers are then encrypted using 128 bit
encryption and are not held in clear text on any web site.
You are entitled to cancel your order and return the goods within 14 days for a full refund. Do this by contacting
us by email or telephone and quoting the order number supplied to you. We guarantee to issue a full refund on all
returned goods received by us in saleable condition. Please also see additional returns information in our Returns
Policy section below.
If you need to reach us, please email us using the link on the store page, alternatively, you can call us on 01273
930247 (+44 1273 930247). All UK calls to this number are charged at local call rate.
The Dye Shop do not disclose buyers' information to third parties other than when order details are processed as
part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery
addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are
also used after you have logged on as part of that process. You can turn off cookies within your browser by going
to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies,
Take and fulfil customer orders.
Administer and enhance the site and service.
Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the
cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you.
Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when
returning the goods, so you should ensure that they are securely packaged and take out enough postal insurance
to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if
goods are faulty.
Any goods returned should reach us in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume
that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be
invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum
extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.